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Known Issues and Workarounds
This page provides information about known issues for Bright Pattern Contact Center software.
Reports do not display properly in Firefox 67
Due to a JavaScript root name conflict between Google Web Toolkit (GWT) and Firefox, reports are not displaying in Firefox 67—running a report brings up a blank browser tab.
As a workaround to this issue, we recommend doing the following:
- In Firefox, navigate to about:config to bring up preferences.
- Search for preference security.webauth.u2f
- Set the value to false by double-clicking on the preference.
Salesforce in Safari
Due to an issue with the Safari web browser, Safari does not always support embedded objects in iframe. This issue affects Bright Pattern users who are accessing Agent Desktop, which uses iframe, via Salesforce integration accounts.
In order to access your integrated Salesforce account in the Safari web browser, use the following workaround:
- Open the Agent Desktop application in a new window or tab in Safari. Log in to Agent Desktop.
- In a separate Safari tab, go to Salesforce.com and log in.
- In Salesforce, click the phone icon to open the embedded Agent Desktop widget.
Embedded Agent Desktop Widget in Safari
Due to recommended changes that address cookie handling in Chrome 80, the Embedded Agent Desktop widget (i.e., iframe) will not work in the Safari web browser. This issue affects only customers who use integrated Bright Pattern Contact Center software in third-party applications (e.g., Salesforce, Zendesk, etc.). Currently, Apple is working on a fix for this issue. Our recommended workaround is to use a web browser other than Safari. Note that users may still access the regular Agent Desktop application on Safari.
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