Version 5.2.2

Bright Pattern Contact Center version 5.2.2 includes the following new features.

NICE Integration

NICE can be integrated for the quality management (QM) of your contact center by allowing reporting on call state and agent messages. Integration is configured in the Integration Accounts section of Contact Center Administrator.

Location Settings for Proactive Offer Chat Widget

Location settings have been added for the Proactive Offer chat widget; these settings allow you to configure where the widget will appear on the screen.

For more information, see the Chat Widget Configuration Guide, section Proactive Offer Styling.

Section 508 Compliance

In accordance with Section 508 of the United States Workforce Rehabilitation Act of 1973, the chat widget has been enhanced to be accessible to people with disabilities.

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