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Version 5.3.3

Bright Pattern Contact Center version 5.3.3 is a minor release; please note the following.

Wallboard Application Hard Refresh

Depending on how your Wallboard application is started, after upgrading to this version, you may not be able to access wallboards or see any data in them. In this case, you will need to do a hard refresh of the given browser page, after which the application should start normally.

Set Agent State Block Change

Starting from this version, in the Scenario Builder application, the Set Agent State block’s action GET_STATE has been deprecated. Its functionality is now provided via the dedicated Get Agent State scenario block. If you have any questions about this particular change, please contact the Customer Success team directly at +1 855 631 4553.

Incoming Callback Reservation Notification

In call centers utilizing the Virtual Queue callback feature, Agent Desktop now pops a reservation notification to agents, which informs them they have been reserved for a callback. The notification includes a checkbox option to not show the notification in the future.

For more information, see Virtual Queue Tutorial, section Overview.

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