From Bright Pattern Documentation
< WhatsNew(Redirected from WhatsNew/Previous/Features/5.2.10)
See what's new for Bright Pattern Contact Center version 5.2.10.
Request Callback for Outbound Voice Services
Outbound Voice service functionality allows Request Callback for Preview mode; this makes it possible for an agent to be reserved for a requested callback without indication to the agent.
For more information, see the Contact Center Administrator Guide, section Outbound - General.