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Revision as of 16:37, 3 September 2020 by Elizabeth (talk | contribs) (Created page with "<translate>= Version 5.3.21 = Bright Pattern Contact Center version 5.3.21 is a feature release. '''Note''': If you are upgrading to this version from a previous release, be...")
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<translate>= Version 5.3.21 = Bright Pattern Contact Center version 5.3.21 is a feature release.

Note: If you are upgrading to this version from a previous release, be sure to review the prior release notes for any versions you may have skipped past, as these release notes include important information about features, defects, and upgrade notes for each specific version.


Added/Updated Features

The following features have been added or updated for this release.

Manually Reschedule Preview Campaign Calls in Salesforce Lightning

Bright Pattern Contact Center version 5.3.21 allows customers with Salesforce.com (SFDC) integration accounts to manually reschedule preview campaign calls with the Agent Desktop widget from Salesforce Lightning. For more information, see the Salesforce.com Integration Guide, section Configuring Manually Rescheduled Preview Campaign Calls in Salesforce Lightning.


Known Issues

For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.



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