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Bright Pattern Contact Center version 5.2.5 includes the following new features.
 
Bright Pattern Contact Center version 5.2.5 includes the following new features.
  
== Expanded Case Search for Email Addresses ==
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== Expanded Case Search for Email Addresses == <!--T:2-->
 
Search filter functionality has been expanded for the My Cases section in Agent Desktop. You may search for any part of an email address by using the '''email:''' filter, followed by the desired part of the email address. For example, a search of “email:ma” could return results such as “example@g'''ma'''il.com,” “'''ma'''sha@example.com,” and so forth.  
 
Search filter functionality has been expanded for the My Cases section in Agent Desktop. You may search for any part of an email address by using the '''email:''' filter, followed by the desired part of the email address. For example, a search of “email:ma” could return results such as “example@g'''ma'''il.com,” “'''ma'''sha@example.com,” and so forth.  
  
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For more information, see the ''Agent Guide'', section [[5.2:Agent-guide/HowtoSearchEmailCases|How to Search Email Cases]].
 
For more information, see the ''Agent Guide'', section [[5.2:Agent-guide/HowtoSearchEmailCases|How to Search Email Cases]].
  
== New Metric for Surveys Table ==
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== New Metric for Surveys Table == <!--T:4-->
 
The metric ''global_interaction_id'' has been added to the ''surveys'' table; this metric is the [[5.2:Reporting-reference-guide/GlobalInteractionIdentifier|Global Interaction Identifier]]. For more information see the ''Reporting Database Specification'', section [[5.2:Reporting-database-specification/surveys|surveys]].
 
The metric ''global_interaction_id'' has been added to the ''surveys'' table; this metric is the [[5.2:Reporting-reference-guide/GlobalInteractionIdentifier|Global Interaction Identifier]]. For more information see the ''Reporting Database Specification'', section [[5.2:Reporting-database-specification/surveys|surveys]].
  

Latest revision as of 00:06, 24 July 2019

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Version 5.2.5

Bright Pattern Contact Center version 5.2.5 includes the following new features.

Expanded Case Search for Email Addresses

Search filter functionality has been expanded for the My Cases section in Agent Desktop. You may search for any part of an email address by using the email: filter, followed by the desired part of the email address. For example, a search of “email:ma” could return results such as “example@gmail.com,” “masha@example.com,” and so forth.

For more information, see the Agent Guide, section How to Search Email Cases.

New Metric for Surveys Table

The metric global_interaction_id has been added to the surveys table; this metric is the Global Interaction Identifier. For more information see the Reporting Database Specification, section surveys.


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