From Bright Pattern Documentation
< WhatsNew
(Created page with "<translate>= Version 5.3.1 = See what's new for Bright Pattern Contact Center version 5.3.1. == Email Reply and Forward Buttons in Agent Desktop == In the Agent Desktop appli...") |
(Marked this version for translation) |
||
| Line 1: | Line 1: | ||
| − | <translate>= Version 5.3.1 = | + | <translate>= Version 5.3.1 = <!--T:1--> |
See what's new for Bright Pattern Contact Center version 5.3.1. | See what's new for Bright Pattern Contact Center version 5.3.1. | ||
| − | == Email Reply and Forward Buttons in Agent Desktop == | + | == Email Reply and Forward Buttons in Agent Desktop == <!--T:2--> |
In the Agent Desktop application, for email cases with all states except [[5.3:Agent-guide/Work/CasesEmail/CaseStates#Closed|Closed]], the '''Reply''' and '''Forward''' buttons are accessible at the top and bottom of a message; the top buttons will show on cursor hover and the bottom buttons will always display. | In the Agent Desktop application, for email cases with all states except [[5.3:Agent-guide/Work/CasesEmail/CaseStates#Closed|Closed]], the '''Reply''' and '''Forward''' buttons are accessible at the top and bottom of a message; the top buttons will show on cursor hover and the bottom buttons will always display. | ||
| + | <!--T:3--> | ||
For more information, see the Agent Guide, section [[5.3:Agent-guide/Tutorials/Cases/HowtoComposeaReply|How to Compose a Reply]]. | For more information, see the Agent Guide, section [[5.3:Agent-guide/Tutorials/Cases/HowtoComposeaReply|How to Compose a Reply]]. | ||
Revision as of 00:04, 24 July 2019
• 日本語
<translate>= Version 5.3.1 = See what's new for Bright Pattern Contact Center version 5.3.1.
Email Reply and Forward Buttons in Agent Desktop
In the Agent Desktop application, for email cases with all states except Closed, the Reply and Forward buttons are accessible at the top and bottom of a message; the top buttons will show on cursor hover and the bottom buttons will always display.
For more information, see the Agent Guide, section How to Compose a Reply.
</translate>