Users Authentication Version 1.5 Release Notes
New Features
Login, Logout, and Max Attempts Reached Events Logged
The audit log now records unsuccessful login attempts via Users Authentication. For example:
- Wrong password attempt on login
- Unsuccessful login attempt leading to account lockout
- Unsuccessful login attempt due to account being locked out
- Unsuccessful attempt due to insufficient privileges
- Any other unsuccessful attempt when user or contact center is disabled
SSO Certificate Expiration Notifications
Contact center administrators will receive reminder emails 30, 14, 7 and 1 days before SSO certificate expiration.
Upgrade Notes
Salesforce SSO Callback URL Validation
Users Authentication 1.5 applies stricter security checks to the Salesforce SSO callback URL, which may require you to update your Salesforce connected app configuration to exactly match the format described in the Enabling Salesforce SSO guide.
Symptoms: Agents who sign in to Agent Desktop through the Salesforce Open CTI widget with SSO receive a 404 error. The error may be intermittent.
Resolution: In the Salesforce connected app settings, correct the Assertion Consumer Service (ACS) URL to the format:
https://<your contact center domain>/agentdesktop/agentdesktop/sfsso/response
The ACS URL must contain a single URL with this exact format. Extra values in the ACS URL (such as query parameters) will result in failed validation and cause the 404 error.