ユーザープロファイルの設定
ユーザープロファイルとは、従業員に割り当てられたタスクに関連する情報を示すものです。ユーザーは自分でプロファイル情報の入力や変更できます。例えば、自分で選んだニックネームは、顧客とのチャットでご利用できます。
設定> ユーザープロフィール に移動して、プロフィールデータを確認・変更してください。
プロファイルの一部の要素は、システム管理者によって事前に設定される場合があります。事前に設定されたプロファイル要素の変更ができるかどうか、およびプロファイルの要素を任意で入力・更新できるかどうかは、コンタクトセンターのポリシーによって決まります。プロファイルの設定とメンテナンスに関する詳細は、システム管理者にご確認ください。
要素
ユーザープロファイルの要素は以下のようにタブに分けられています。
ユーザープロファイルタブ
名
こちらは貴方の 名前（ファーストネーム）です。
姓
こちらは貴方の 姓（ラストネーム）です。
Title
Title is your job title.
Language
Language is your preferred language. This property is used for information only and does not affect the process of delivery of customer interactions to you. If, as an agent, you provide services in different languages, those languages will be configured as your skills by your system administrator elsewhere in the system.
This setting also does not affect the display language of your Agent Desktop user interface. The display language is determined by the language settings of your browser and availability of the Bright Pattern product in this locale.
About me
You can optionally provide more information about yourself.
Photo
If uploaded to your profile, your photo will appear in the Contact Info Panel of the Agent Desktop applications of other employees during your internal communications. Depending on your contact center configuration, this photo may also be displayed to customers when they communicate with you using chat. To upload the photo, hover over the photo area and click Change photo. To remove the photo, hover over the photo area and click the “x” symbol in the upper right corner.
The default maximum size of uploaded photos is 10 MB; the photo will be compressed to fit the user interface elements where it is displayed. Note that the maximum size of uploaded files may be further limited by your system administrator.
Contact Info tab
Chat nickname
Chat nickname is the name that will be displayed to other parties when they communicate with you via chat.
Phone extension
The phone extension is the number assigned to you in the system. It is read-only.
Work phone
Your direct work phone number is used for information only. For the duration of your working session, your phone number will be determined by the phone device option that you selected at the time of login.
Mobile phone
You mobile phone number is used for information only. For the duration of your working session, your phone number will be determined by the phone device option that you selected at the time of login.
This is your email address. The system will use this address for delivery of password reset instructions and your voicemail messages. It must be specified if you have permission and intention to use voicemail. For more information about voicemail deliver, see section Listening to Voicemail Messages.
Location tab
Time zone
This property is the time zone where you normally reside. It is used for information only. For any time-dependent tasks, the system will determine you time zone based on your contact center configuration.
Country
This is the country where you normally reside. This property is used for information only.
State/Province
This is the state or province where you normally reside. This property is used for information only.
City
This is the city where you normally reside. This property is used for information only.
Forwarding and Voicemail tab
Forward all calls for ext. XXXX to
Select the checkbox and enter a phone extension to enable call forwarding.
Forward on no answer after
Specify the number of seconds to wait before forwarding a call.
Enable voicemail (requires email address)
Select the checkbox to enable voicemail.
Send to voicemail after
Specify the number of seconds to wait before the voicemail is emailed.
Use the following greeting for voicemail
Select the voicemail greeting you would like to use.
Refer to the section Configuring Your Voicemail for detailed instructions on how to set up voicemail.