提供: Bright Pattern Documentation
• English
• 5.19 • 5.2
内線電話のかけ方
内線電話は、貴社のコールセンターで勤めるエージェントやスーパーバイザ、ならびに社内電話システムに接続されているその他従業員へかける場合に使用されます。
Follow these steps to make an internal call.
- In the Number Input Field, enter the extension number of the party you would like to call. To enter the number, you can use either the numeric keys of your keyboard or the Dial Pad tab
. Note that you can also use the Recent Contacts, Directory, and Favorites to make calls to known internal contacts. In addition, you can click the click-to-call icon 
that appears next to contacts in your directory upon mousing over the contact's name. - If the internal call you are making is associated with a particular service that you provide, click the drop-down menu below the Number Input Field, and select the desired service. Otherwise, choose None.
- Click the Initiate call button
.
If the called party is available, you will hear the ring back tone in your headset, and you will see a blinking outgoing call icon 
in the Active Communications List. When the called party answers, the outgoing call icon will stop blinking, indicating that the call is now established.
Note: Depending on your previous actions, instead of the Initiate call button 
, you may see the Initiate single-step conference button 
. This button is used to set up a conference with another active call on your desktop. In absence of another active call, this button can be used in the same way as the Initiate call button.