返信せずに電子メールを閉じる方法
Some emails that you receive may not require any follow-up from your contact center. Some examples of such messages are customer emails confirming successful fulfillment of their requests, messages sent by accident (wrong address), and mass email containing some advertising (spam). If an email you are reviewing does not require a response, you can close it without replying. 受信したメールの中には、コンタクトセンターからのフォローアップが不要なメールがあります。そのようなメッセージの例としては、リクエストの解決を通知するメール、間違って送信されたメッセージ、広告メール（スパム）などが挙げられます。エージェントが確認しているメールは、返信が不要な場合、返信せずにメールを閉じることができます。
When you close the email, you should first select a disposition explaining the reason for closure without replying. The disposition selector is located in the lower left corner of the Reply Editor. In addition to dispositions, you can also enter free-form text notes to provide more information about closure of the interaction.
After selecting a disposition, click the Complete button 
. The email and the associated case will be closed. You are likely to receive a new interaction for processing shortly.
