提供: Bright Pattern Documentation
• English
• 5.19 • 5.2
パーソナル（社内）チャットの利用方法
対応中にいつでもスーパーバイザまたはチームの別のエージェントにメッセージを送ることができます。社内チャットの利用は、サービスインタラクションに一切影響を与えません。
How to Send Personal Chat Messages
There are two ways to send Personal Chat messages:
- From within the Directory
- From the Personal Chats section of the Chat Center.
From the Directory
- Select the desired contact from the Directory.
- Clicking the Chat
icon next to the contact's name in the Directory will launch a new chat. - To send a message, type in the Text Input Field area, then press the Enter key or click on the Send the message
icon.
From the Chat Center
- To access the Chat Center, click on the
icon. - Next, go to the Personal Chats section and click on the + icon to bring up the Directory.
- From the Select Agent for Chat directory, search for the contact you would like to message, click on their icon, then click the Select button.
- To send a message, type in the Text Input Field area, then press the Enter key or click on the Send the message icon.
Additional Features of Personal Chat
- For added organization, it is possible to filter messages by day, week, month, or all.
- Messages will appear with a timestamp in the chat transcript area above the Text Input Field.
Starring a Message
It is possible to bookmark important, individual messages within a chat by clicking the Star 
icon. When you star a message, it becomes pinned to the area right of the chat in the Chat Center. Please note: You can only star received messages, not sent ones.
To star a message, follow these steps:
- Find the message.
- Click the Star
. - The star will have changed from a light color to a dark color
.
From here, you will see the starred message appear in the area to the right of the chat.
When you click on the starred message, it will act as a shortcut, bringing the message to the top of the chat area.
