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(Created page with "5.2:エージェントガイド/チャットセッションに基いてフォローアップのスケジュール作成")
(Created page with "=チャットセッションに基いてフォローアップのスケジュール作成 = サービスチャットには、アクティブなチャットセッションに基...")
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= How to Schedule a Follow-Up Activity from a Chat Session=
=チャットセッションに基いてフォローアップのスケジュール作成 =
Included in service chats is the option to schedule follow-up activities from active chat sessions; doing so sets reminders for you to check in with customers or complete activities at a later time.

Revision as of 13:57, 12 September 2018

Other languages:
English • ‎日本語
• 5.2



To schedule a follow-up activity from an active chat session, click the Schedule a follow-up activity Schedule-an-Event-from-Chat-50.PNG button. Clicking on this button will bring up your calendar in the context information area.

A panel on the right will display event properties to edit, similar to those outlined in How to Schedule an Event. If your customer's contact information is saved in the Contacts section, their information will prepopulate the panel.

Follow-up activities may be scheduled from active chat sessions
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