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(Created page with "5.2:エージェントガイド/電話の転送")
 
(Created page with "=電話の転送= 対応中の(プライマリー)コールを相談してくれる相手側に転送することができます。")
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= How to Transfer a Call=
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=電話の転送=
You can transfer your primary call to a consultation party.
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対応中の(プライマリー)コールを相談してくれる相手側に転送することができます。
  
 
To transfer a call, follow these steps:
 
To transfer a call, follow these steps:

Revision as of 14:04, 7 September 2018

Other languages:
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• 5.2

電話の転送

対応中の(プライマリー)コールを相談してくれる相手側に転送することができます。

To transfer a call, follow these steps:

  1. Place your primary call on hold and make a consultation call to the desired third party. See How to Make a Consultation Call for more information.
  2. After making sure that the consultation party is willing to accept the primary call, click the Transfer button Agent-guide-image61.PNG. If you have two calls on hold, you will be asked to select the call that you wish to transfer.

Note: If you change your mind about transferring the primary call to the consultation party, then instead of using the Transfer button, click the End Call button to finish the consultation call. Then click the Retrieve button to retrieve the primary call from hold and continue the conversation.

Upon completion of a transfer, the primary call will be connected to the consultation party and you will be disconnected from the call. Both the consultation call and the primary call will disappear from your Active Communications List and your state will change from Busy to Ready.


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