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< 5.2:Agent-guide
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• 5.2


エージェントデスクトップアプリケーションにおける作業効率を上げるために、いくつかのキーボードショートカットがご利用いただけます。これらのキーボードショートカットの一覧表は、エージェントデスクトップの設定> キーボードショートカットでご確認いただけます。

Keyboard Shortcuts are found in Agent Desktop Settings

List of Keyboard Shortcuts

The table shown gives the key stroke and description for each keyboard shortcut.

Key Strokes Description
Ctrl + F4 Logout from AgentDesktop
F6 Set focus on disposition selector
F8 Open state selector menu
F9 Set agent state to "Ready"
F10 Open Settings menu
Alt + 0 Select "Non-call cases" item in AIL
Alt + 1...9 Select interaction in Active Interaction List (AIL)
Alt + Shift + 1...9 Insert a number from Favorites into the number input field
Alt + A Answer alerting interaction
Alt + F Add to Favorites
Alt + Shift + F Remove from Favorites
Alt + Shift + B Blind transfer
Alt + C Set focus on chat input text field
Alt + K Set focus on chat messages
Alt + M Flag the interaction
Alt + Shift + M Unflag the interaction
Alt + N Set focus on number input field
Alt + P Open pre-recorded messages menu
Alt + Q Terminate the current interaction
Alt + S Open directory tab, set focus on search input box
Alt + Shift + S Initiate SMS conversation
Alt + X Mute the microphone
Alt + Shift + X Unmute the microphone
Alt + Z Hold/retrieve the current interaction
Alt + Arrow right / Arrow left Select next and previous interaction in AIL
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