サービスとキャンペーンの概要
サービスとは、お客様が貴社に連絡する理由、貴社がお客様（発信キャンペーン対象者）に連絡する理由を反映する論理的コンセプトです。サービスは、対話処理ロジックの設計、コンタクトセンターの効率の評価、および人事管理において重要な役割を果たします。
Note that when you define a new service, a default skill representing this service is created automatically by the system. When you associate the service with an agent team, this default skill can be automatically assigned to all current and future members of the team.
To set up services or campaigns, select the Services & Campaigns option from the root menu.
Types of Services
To create a service, click the Add service 
button. The following is a list of the service options and brief descriptions of what they do.
Inbound Voice
Inbound Voice services are primarily used for incoming calls and campaigns.
Outbound Voice
Outbound Voice services are primarily used for outgoing calls and campaigns.
Blended Voice
Blended Voice is a mix of both inbound and outbound voice campaigns.
Chat
Chat services are primarily used for incoming chat messages, including SMS/text.
Marketing
Marketing services utilize email and voice campaigns for managing and gaining business leads.
Email services are used for both incoming and outgoing emails.
