• English

• 5.2

事前録音タブ

エージェントはお客様との通話中に事前に録音された音声メッセージを再生できます。詳細については、 エージェントガイド の事前録音メッセージの使用方法をご覧ください。

You can define prerecorded messages at the service level. Such messages will appear in the message selector of the agents' desktops when they handle calls associated with the given service.

Since many such messages can be shared by multiple services and also used in various interactive voice response (IVR) applications, they are first configured as shared voice segments. For more information, see section Shared Voice Segments of this guide.

To add shared voice segments to or remove them from the given service, click the add/remove link, and move the desired segments between the general and assigned lists.

< 前へ | 次へ >