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< 5.2:Contact-center-administrator-guide‎ | Outbound-Diagnostics
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発信 - 診断

サービス& キャンペーンの発信タブのこのセクションでは、キャンペーン設定の正確性と完全性の確認が行われます。システムは実行中のキャンペーン設定のエレメントをチェックし、問題に関する情報を表示させます。発信キャンペーン設定プロセスについては、発信キャンペーン設定をご覧ください。


Services & Campaigns > Outbound Voice Service > Diagnostics


You can refer to this Diagnostics page at any time during the campaign configuration process. For elements that are not configured yet or should be corrected, clicking edit will take you to the application screen where the corresponding configuration tasks can be accomplished. Remember that clicking edit takes you away from the Diagnostics tab, and you will have to either click your browser's Back button to get back to it or navigate back to the Diagnostics tab again.

Note that this page also can be consulted in case of problems with campaigns that are already running, as some of such problems can be caused by dynamic configuration changes.

As shown, you can see examples of the type of completeness checks provided by the Diagnostics tab. The problem is described in detail, and the edit link brings you to the page to fix it:


Examples of configuration checks


Note that you will not necessarily see those same configuration checks in your system; those given are to be used as examples only. The fewer configuration checks you see, the better. When you open the Diagnostics and it appears to be empty, then you know that your campaign configuration is OK.

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