提供: Bright Pattern Documentation
• English
• 5.2
暗号化設定
コンタクトセンターの全ての対話の記録とトランスクリプトは、Bright Patternコンタクトセンターのシステムに保存されている間に暗号化できます。
Before you can use the encryption capability, it must be enabled for your contact center at the service provider level.
To enable encryption, go to Quality Management > Encryption Settings and check the items that you intend to store encrypted.
Select from the following:
- Encrypt chat transcripts
- Encrypt SMS transcripts
- Encrypt stored email messages and attachments
- Encrypt screen recordings
- Encrypt voice recordings and transcripts
When you export any encrypted items out of the system, they will be unencrypted for export.
For more information about the method and keys used for encryption, see section Encryption Key Management.