受信ボイスサービス設定
このセクションでは、受信ボイスサービスの設定手順が説明されています。
バーチャルキュー（コールバック）のオプションがある受信ボイスサービスについては、Bright Patternの バーチャルキューマニュアルも参照にしてください。
貴社のコンタクトセンターの受信ボイスサービスの設定にあたって、以下のステップに従ってください。
ステップ 1: 受信ボイスサービスを作成し設定します。
受信ボイスサービスを作成し、一般設定を調整します。 サービスとキャンペーン - プロパティタブをご覧ください。
Step 2: Assign teams to the service
Assign agent teams to this service. Note that the service will be created with a default service skill that can be assigned automatically to all members of the associated agent teams. See section Services and Campaigns - Assignments Tab.
Step 3: Create additional skills required for this service
Additional skills are called auxiliary skills. Add any other required agent skills for this campaign.
Step 4: Assign the additional skills to agents of the assigned teams
Assign auxiliary skills to agents as required skill levels.
Step 5: Specify service level thresholds
Set the service level threshold for the service. See section Services and Campaigns - Service Level Tab.
Step 6: Create the scenario for the service
Create the interaction processing scenario for this service. Use text-to-speech to generate the voice messages and prompts, and once they are finalized, record them with a voice talent.
Step 7: Specify dial-out information
Specify the dial-out entries for outbound consultation calls.
Step 8: Set up periodic call recording exports
Set up periodic exports of call recordings. See section Services and Campaigns - Results Tab.
Step 9: Configure caller ID
Configure a caller ID for outbound SMS communications. See section Services and Campaigns - Numbers Tab.
Step 10: Associate scenarios
Associate a scenario with the access number. See section Scenario Entries.